Question 1

What type of services does Homelax offer?

Accepted Answer

We offer professional domestic staffing and residential management services internationally. We work with live-in staff, long-term external staff, family care, residential care home management, and house managers.

Question 2

Do you only work in Mallorca?

Accepted Answer

No. Although we offer specific services in Mallorca, such as House Manager, we also carry out international domestic staff selection processes for homes located in different countries.

Question 3

Do you offer one-off services or hourly rates?

Accepted Answer

No. We work exclusively with stable and ongoing employment relationships . We do not offer sporadic or one-off services, nor do we hire staff on a part-time basis.

Question 4

How do you select your staff?

Accepted Answer

We employ a rigorous process that includes psychological evaluation, professional assessment, direct reference checks, and matching the candidate's profile to the specific household. We only present applications that meet all established criteria.

Question 5

What minimum requirements must candidates meet?

Accepted Answer

We require a minimum of two years of demonstrable experience in similar positions, verified references, and personal skills suitable for the home environment.

Question 6

Is the staff hired legally?

Accepted Answer

Yes. All profiles are incorporated under a legal and transparent labor framework, with a contract and conditions in accordance with the corresponding regime.

Question 7

What happens if the profile doesn't match the household?

Accepted Answer

We provide follow-up after onboarding. If integration is not successful, we intervene to adjust the situation or propose an alternative, always discreetly and professionally.

Question 8

How long does the selection process take?

Accepted Answer

The timeframe depends on the required profile and the complexity of the service. We do not work with urgent processes that do not allow for rigorous selection. Quality requires time and analysis.

Question 9

Do you work with confidentiality?

Accepted Answer

Absolute. All requests and processes are handled with the utmost discretion and confidentiality, both for the client and for the selected personnel.

Question 10

Can I request profiles with specific skills?

Accepted Answer

Yes. We select candidates with language skills, international experience, specific technical skills, or specialized training, as long as they align with the actual needs of the household.

Question 11

How can I start the process?

Accepted Answer

You can contact us through the customer contact form. We will review your request and respond to you personally.

HOMELAX

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