FAQ

Frequently asked questions

What services does Homelax offer?+

We offer professional domestic staff recruitment and residence management services internationally. We work with live-in staff, ongoing external staff, family care, estate management, and House Manager placements.

Do you only work in Mallorca?+

No. Our House Manager service is exclusive to Mallorca, but our domestic staff recruitment operates across Spain —including Madrid, Barcelona and Valencia— and internationally, with the same evaluation process everywhere.

Do you offer one-off or hourly services?+

No. We work exclusively with stable, ongoing employment relationships. We don't offer occasional, one-off, or hourly staff.

How do you select staff?+

We apply a rigorous process that includes psychological evaluation, professional background analysis, direct reference verification, and matching the profile to the specific household. We only present candidates who meet every requirement.

What minimum requirements must candidates meet?+

We require at least two years of demonstrable experience in similar roles, verified references, and personal qualities suited to working within a private household.

Is staff placed legally?+

Yes. Every placement follows a transparent, legal employment framework, with a contract and terms appropriate to the applicable regime.

What happens if a candidate isn't a good fit?+

We follow up after every placement. If the fit isn't right, we step in to adjust the situation or propose an alternative, always discreetly and professionally.

How long does the selection process take?+

It depends on the profile requested and the complexity of the role. We don't work with urgent processes that compromise a rigorous selection — quality takes time and proper analysis.

Do you work with confidentiality?+

Absolutely. Every enquiry and process is handled with the utmost discretion, for both clients and candidates.

Can I request specific skills, such as languages?+

Yes. We source candidates with languages, international experience, specific technical skills or relevant training, as long as they align with your household's real needs.

How do I start the process?+

You can reach us through our contact form. We'll review your enquiry and respond personally.

Still have questions?

Get in touch — we'll answer personally.

Contact us